Frequently Asked Questions
Who are you?
UWA Transfers is a professional transfer coordination service arranging reliable journeys through trusted, licensed transport partners across the UK and selected European cities.
Which areas do you cover?
We coordinate transfers throughout the United Kingdom and across selected cities in Central and Western Europe, including Vienna, Berlin, Geneva, Zurich, Amsterdam, Milan, Paris, Marseille, Barcelona, Valencia and Madrid. Additional European destinations can be arranged on request.
Which airports do you support?
In the UK, we cover all major airports and destinations available within the booking system. For European cities, airport and intercity transfers can be arranged on request.
What types of vehicles are available?
Vehicle options vary by location and availability and may include: Saloon (standard) vehicles, Estate cars, MPVs, 8-seater vehicles, Executive vehicles, Mercedes V-Class / VIP options, Minibus options in selected locations.
How can I pay for my transfer?
Payment options will be confirmed at the time of booking. Card or cash payment may be available depending on location and operator.
What if my flight is delayed?
Where flight details are provided, arrivals are monitored and drivers are updated accordingly. Reasonable flight delays will not affect your confirmed booking.
Where will I meet my driver?
Full meeting details are included in your booking confirmation. For airport pickups, drivers typically meet passengers in the arrivals area with a name board.
Can I change or cancel my booking?
Changes or cancellations are subject to our Terms & Conditions and the policy of the assigned transport operator. Please contact us as soon as possible if any changes are required.
Who do I contact if I need assistance?
You will have a direct contact via WhatsApp or email for coordination before and during your journey. We aim to respond promptly to all requests.